Walmart CEO Says AI Will Transform Every Job in Retail

What Happened

Walmart CEO Doug McMillon delivered a stark message about artificial intelligence, stating that “AI is going to change literally every job” during his recent comments cited by The Wall Street Journal. McMillon highlighted how automation and generative AI are poised to impact roles from frontline cashiers to corporate managers. As the world’s largest retailer, Walmart is investing heavily in AI tools to improve customer experience, increase operational efficiency, and upskill its workforce. The company is experimenting with new technologies, such as generative AI for customer support and predictive analytics for inventory management, with the goal of staying competitive as retail rapidly evolves.

Why It Matters

Walmart’s move signals the broader trend of AI adoption throughout the retail sector, potentially impacting millions of jobs worldwide. As businesses automate routine tasks and augment decision-making, workers will require new skills and adaptability. The Walmart CEO’s comments underscore the urgency for organizations and employees to prepare for the changing landscape driven by AI technology. Read more in our AI News Hub