Salesforce Unveils Global AI Automation Platform Agentforce 360

What Happened

Salesforce has officially rolled out Agentforce 360, a comprehensive AI-driven platform designed to automate customer service and enterprise workflows on a global scale. Announced on June 27, 2024, Agentforce 360 leverages advanced artificial intelligence to streamline communications, enhance customer experience, and boost productivity for organizations. The platform integrates seamlessly with Salesforce’s suite of enterprise tools, offering new end-to-end automation capabilities and predictive analytics for diverse industries. By launching Agentforce 360 worldwide, Salesforce continues to strengthen its position as a leader in AI-powered business solutions.

Why It Matters

The global launch of Agentforce 360 marks a step forward in the adoption of enterprise AI for customer service and workflow management. Businesses gain improved efficiency, scalability, and insight-driven automation, reflecting the growing importance of AI across sectors. Read more in our AI News Hub