Red Lobster Deploys AI-Powered Phone Ordering System Nationwide

What Happened

Red Lobster, the well-known seafood restaurant chain, has introduced a new AI-powered phone ordering system across all its U.S. locations. The solution allows customers to place takeout and pickup orders over the phone using automated artificial intelligence, reducing hold times and freeing up staff from handling routine calls. The company aims to provide faster, more consistent service while easing the workload for employees. The rollout marks the latest move by a major restaurant brand to integrate advanced technology into customer service and order management.

Why It Matters

The nationwide launch of AI-driven ordering at Red Lobster signals an accelerating shift in the restaurant industry toward automation and digital transformation. By adopting artificial intelligence for customer-facing processes, chains like Red Lobster can boost efficiency, improve customer satisfaction, and address labor shortages. These changes could set a precedent for how restaurants leverage technology in the future. Read more in our AI News Hub