Duke Energy Deploys AI to Boost Customer Security and Prevent Scams

What Happened

Duke Energy has announced the adoption of artificial intelligence tools to strengthen customer security and combat fraudulent schemes targeting its customers. The energy provider is deploying advanced AI-driven systems across its operations, aiming to rapidly identify suspicious activities and scam patterns. This rollout comes as part of Duke Energy’s broader investment in digital solutions, seeking both improved safety for users and operational efficiency. The company highlighted that energy sector scams are becoming more sophisticated, which motivated this new technological initiative. The enhanced detection capabilities are expected to provide faster alerts and proactive responses, benefiting millions of Duke Energy customers in its service areas.

Why It Matters

Duke Energy’s move to embrace AI for scam prevention reflects a growing trend among utilities using advanced technologies to address digital threats. As scams evolve, adopting AI-driven security can be essential to customer trust and industry resilience. Read more in our AI News Hub