Red Lobster and Captain D’s Tap Voice AI to Automate Restaurant Orders

What Happened

Red Lobster and Captain D’s, two major seafood restaurant chains, have started rolling out voice AI systems in an effort to automate the order-taking process. The technology aims to reduce wait times, minimize errors, and free up staff for other duties. As voice AI-powered kiosks and drive-thru services become more prevalent in restaurants across the US, both brands are positioning themselves at the forefront of tech-driven dining experiences. The move is part of a broader shift across the industry as food service companies seek innovative solutions to increase efficiency and improve guest satisfaction in a competitive market.

Why It Matters

The adoption of voice AI in restaurants highlights the accelerating automation trend in the hospitality sector. Automation not only helps tackle staffing challenges but also sets new standards for customer service. As more brands invest in AI, the food service landscape is rapidly changing, signaling a future where technology plays a central role in dining. Read more in our AI News Hub