Optus CEO Says AI Will Transform Telecoms But Not Replace Humans

AI to Revolutionize Telecom Industry

In a recent statement, Optus CEO Michael Venter acknowledged that artificial intelligence is set to redefine many aspects of the telecommunications sector. He pointed to the rapid integration of AI across customer service and operations, allowing companies to deliver more personalized and efficient experiences. While AI is automating routine tasks and improving network management, Venter believes it also provides valuable opportunities for staff to focus on more complex, meaningful work.

Humans Will Remain Essential

Despite the accelerating adoption of AI, Venter stresses that humans will continue to play a central role in the industry. He stated that technology should augment, not replace, human effort, emphasizing that empathy, problem-solving, and decision-making remain uniquely human strengths. The next era of telecom will feature collaboration between AI-powered tools and skilled professionals to deliver better results for consumers and businesses alike.