Applebees and IHOP Adopt AI Automation for Restaurant Operations

What Happened

Applebees and IHOP, both owned by Dine Brands Global, have announced plans to roll out artificial intelligence in their restaurants. The AI technology will initially assist in automating order taking, streamlining kitchen operations, and enhancing customer service. Pilot programs are expected to launch in select U.S. locations this year, leveraging voice AI and workflow automation tools. The initiative aims to address ongoing labor shortages and rising operational costs, while also testing how AI-driven systems can boost efficiency and improve the dining experience for guests.

Why It Matters

This move highlights how leading restaurant chains are accelerating adoption of AI and automation to address industry-wide challenges. As more food and hospitality brands introduce AI into their operations, it could reshape customer interactions and set new standards for efficiency. Read more in our AI News Hub