Applebee\’s and IHOP Bring AI-Powered Automation to Restaurants

What Happened

Applebee\’s and IHOP, two major American restaurant chains, announced plans to implement AI-driven technology in their dining locations. By leveraging automation, they seek to boost speed, accuracy, and efficiency for both kitchen staff and front-of-house operations. This rollout will include digital tools to assist employees and personalize customer interactions, potentially handling orders, offering menu recommendations, and streamlining payments. The initiative reflects broader trends as more restaurant operators turn to artificial intelligence amid rising labor costs and evolving consumer expectations. Locations for the initial rollout were not specified, but both brands signal a growing commitment to digital transformation within casual dining.

Why It Matters

This move highlights the expanding adoption of AI in the hospitality industry, demonstrating how automation can enhance service quality and operational agility. As technology reshapes consumer experiences and workforce dynamics, other major brands may follow, accelerating industry innovation. Read more in our AI News Hub