Applebees and IHOP Adopt AI Technology to Transform Restaurant Operations

What Happened

Applebees and IHOP, two major US restaurant chains owned by Dine Brands, have announced plans to incorporate AI into their day-to-day operations. The new AI tools are intended to streamline backend workflows, optimize inventory management, and support staff with automated scheduling and customer service enhancements. Dine Brands aims to use the technology to reduce costs, speed up processes, and enhance the dining experience across its locations nationwide. The rollout is expected to start later this year, with the company collaborating with both established tech vendors and startups for AI solutions.

Why It Matters

This move signals a broader trend of AI adoption within the restaurant and hospitality industry, impacting how businesses manage staffing, customer experience, and operational efficiency. The integration of artificial intelligence could reshape traditional restaurant roles, lead to cost savings, and drive digital transformation across the sector. Read more in our AI News Hub