AI Virtual Humans Outperform Real Salespeople in Chinese E-Commerce

What Happened

Chinese tech firms are deploying AI-powered virtual humans to handle e-commerce sales, and the digital agents are now outperforming their human counterparts. Companies like Xiaohongshu, Douyin, and Taobao are using lifelike avatars with advanced language capabilities for product endorsements, livestreams, and customer service. These AI salespeople work nonstop, reduce labor costs, and quickly adapt to promotions or consumer trends. Reports indicate that some virtual hosts generate higher sales and engagement metrics than experienced human staff, leading more brands to incorporate the technology into their online storefronts.

Why It Matters

The rapid adoption of AI-powered virtual humans in China signals a significant shift in the retail and digital workforce landscape. As these systems outperform real salespeople, they could disrupt traditional jobs and reshape customer engagement strategies worldwide. Read more in our AI News Hub