AI To Transform Telecoms But Humans Will Remain Essential Says Optus CEO

AI Poised To Revolutionize Telecoms

Michael Venter, the new CEO of Optus, has highlighted artificial intelligences transformative role in the telecommunications industry. Venter believes that AI technology will significantly enhance network efficiency, customer support, and the delivery of telecom services. According to him, companies like Optus can leverage AI to automate routine tasks, analyze large volumes of data quickly, and provide proactive solutions to network issues. Venter sees AI as a catalyst for innovation and competitive advantage in the rapidly evolving telecom sector.

Human Expertise Still Vital In The AI Era

Despite AI’s capabilities, Venter cautioned that the technology won’t fully replace human workers. He stresses that human expertise is still crucial for handling complex customer needs, critical decision-making, and ensuring a human touch in service delivery. Venter argues that, rather than eliminating jobs, AI allows staff to focus on higher-value work, thereby improving job satisfaction and organizational resilience. His comments come as global telecoms increasingly explore automation, raising important questions about the future balance between technology and human workforce.