Capgemini Acquires WNS to Boost Agentic AI Powered Intelligent Operations

What Happened

Capgemini has announced it will acquire WNS, a major provider of business process management services, in a move to create a global leader in agentic AI-powered intelligent operations. The deal is set to combine Capgemini’s strengths in digital transformation and automation with WNS’s domain expertise and operational capabilities. Both companies serve large enterprise clients in financial services, healthcare, manufacturing, and more, with footprints across North America, Europe, and Asia. This acquisition aims to accelerate innovation in automation, analytics, and artificial intelligence, enabling organizations to reimagine their business processes at global scale.

Why It Matters

This acquisition signals a growing trend as major IT and business solution providers leverage AI and automation to deliver smarter, more efficient services. By integrating advanced agentic AI capabilities, Capgemini positions itself at the forefront of the intelligent operations landscape, potentially reshaping the competitive market worldwide. Read more in our AI News Hub