Applebees and IHOP to Roll Out AI Automation in Restaurants

What Happened

Applebees and IHOP, two major US restaurant chains owned by Dine Brands Global, revealed plans to introduce artificial intelligence solutions in their restaurants. The initiative aims to automate order-taking, optimize kitchen workflows, and personalize customer interactions. The AI systems are expected to handle routine customer requests and operational tasks, allowing human staff to focus on hospitality and problem-solving. Rollouts are poised to begin in select locations, with the potential to expand nationwide based on early results and customer feedback.

Why It Matters

This move by Applebees and IHOP showcases how AI is becoming integral in the hospitality sector, promising higher efficiency, cost savings, and elevated service quality. If successful, it could influence widespread adoption of automation technologies across the dining industry. Read more in our AI News Hub