Applebee\’s and IHOP to Roll Out AI Solutions for Smarter Restaurant Operations
What Happened
Applebee\’s and IHOP, both owned by Dine Brands Global, have announced plans to introduce artificial intelligence systems across their U.S. restaurants. The new AI tools will automate tasks such as taking phone orders, managing reservations, and supporting kitchen staff. By integrating these technologies, the brands aim to reduce wait times, enhance order accuracy, and help employees focus more on direct customer service. The rollout will begin in select locations and could expand nationwide based on customer and staff feedback.
Why It Matters
This move signals a growing trend toward automation and digitization in the restaurant sector, as major brands seek to use AI to address staffing challenges and improve the customer experience. If successful, it could set a precedent for other chains embracing advanced tech solutions for everyday operations. Read more in our AI News Hub