Applebees and IHOP to Deploy AI for Restaurant Automation

What Happened

Applebees and IHOP, two major US restaurant chains operated by Dine Brands, are planning to introduce AI-driven technology across their locations. The Wall Street Journal reports the brands will use artificial intelligence to manage scheduling, predict demand, recommend staffing levels, and automate customer service functions. The new tools are intended to address labor challenges and rising operational costs while ensuring better consistency in customer experiences. As competition from fast-casual and drive-thru chains increases, Applebees and IHOP see AI as a way to modernize kitchens and maintain their appeal to diners. Initial rollouts will begin at select outlets before expanding to more restaurants over time.

Why It Matters

The move signals a growing trend of automation and AI in the casual dining industry, as restaurants seek solutions for efficiency and labor shortages. Successful adoption could set a precedent for others in the sector, impacting how restaurants operate and serve guests. Read more in our AI News Hub