IgniteTech Acquires Khoros to Boost AI-Powered Customer Engagement

What Happened

IgniteTech announced the acquisition of Khoros, a leader in customer engagement software, in a move to strengthen its AI-driven solutions for customer experience. The deal brings together IgniteTech\’s innovation portfolio and Khoros\’ expertise in community management, digital customer care, and experience analytics. Both brands will work to accelerate deployment of AI answer engines for global enterprises, with a focus on automation, social engagement, and omnichannel support. The two companies, headquartered in the United States, plan to leverage their combined technologies to transform how businesses connect with customers in the digital age.

Why It Matters

This acquisition reflects the rapid evolution of AI in customer engagement, signaling growing demand for intelligent platforms that enable deeper, automated customer relationships. The collaboration could set new standards for digital support and community-driven innovation. Read more in our AI News Hub