AI: Product or Feature? Why CIOs Are Torn

Defining AI: A Product or a Feature?

As artificial intelligence continues to reshape industries, a critical debate has emerged: should AI be treated as a standalone product or as a feature embedded within existing services? The answer impacts how CIOs plan and execute their digital strategies.

Strategic Confusion Among CIOs

This conceptual divide is leaving technology leaders in uncertainty. Some view AI platforms like ChatGPT and Gemini as tools requiring dedicated infrastructure, while others see AI as a modular component that boosts current software. The outcome of this debate could redefine enterprise IT roadmaps.