Johnson Controls Goes Cloud-First in AI Makeover

Facilities Giant Hits Refresh

In a bold move to modernize its operations, Johnson Controls is radically overhauling its IT infrastructure for a cloud-native future infused with AI. The global building technology company has begun shifting away from legacy platforms to embrace a more centralized, scalable, and agile digital environment. This transformation is designed to not only support internal processes but also to elevate customer experiences across smart building ecosystems. CIO Diane Schwarz is leading the charge, emphasizing the need for speed, flexibility, and data-driven decision-making.

IT Reinvented for a Smarter Tomorrow

At the heart of this initiative is a shift from fragmented legacy systems to a hybrid, mostly-cloud architecture built for integration and automation. Schwarz and her team are focusing on designing APIs and reusable capabilities to reduce redundancy and drive innovation across business units. By prioritizing enterprise-wide platforms such as ServiceNow, Salesforce, and Workday, Johnson Controls is enabling seamless customer support, HR, and financial operations backed by real-time analytics. The result: a leaner, faster, and AI-optimized IT backbone that positions the company for long-term growth in a data-driven world.

Culture Meets Cloud

But this tech revamp isn’t just about software—it’s sparking a cultural shift as well. Schwarz is fostering a product-focused mindset among IT teams, empowering employees to operate in agile pods aligned with business goals. This approach breaks down silos and encourages more collaborative, experimental development practices. The transformation represents a strategic pivot for Johnson Controls, signaling that success in the AI era requires both cutting-edge tools and the organizational agility to wield them.