AI Meets Enterprise: The Next Tech Services Revolution
From Cost Center to Value Generator
Artificial intelligence is rapidly transforming the role of technology within enterprises, shifting it from a back-office function to a core driver of business value. According to Vijay Guntur, president of HCLTech’s engineering and R&D services, organizations are now focused on embedding AI across their operations—from customer engagement to product development. This paradigm shift moves tech services beyond traditional IT support, positioning them as strategic assets that enable innovation and growth.
The Enterprise AI Evolution
With companies racing to implement AI solutions, the emphasis is now on scalable, secure, and ethical deployments. Guntur highlights that real value lies in platform-driven AI services tailored to industry-specific needs, underscoring the importance of domain expertise. In this new landscape, enterprises are looking to co-create solutions with tech partners rather than merely outsourcing development, marking a new chapter in business-technology collaboration.
Reskilling for the AI Future
Talent transformation is a critical piece of the puzzle, with organizations investing heavily in reskilling their workforce to harness the full potential of AI. Guntur notes that successful AI adoption depends not just on technology but on agile, AI-literate teams that can adapt to continuous innovation. As AI reshapes business models, the human element remains essential in making the technology both effective and responsible.
