Ibex AI Clinches Top Honors in CX Tech Spotlight

AI That Talks—and Listens

Ibex’s cutting-edge AI-powered Customer Experience (CX) technology has been named the 2025 Product of the Year by CUSTOMER magazine. The recognition highlights Ibex’s innovation in applying conversational AI to improve service quality, boost customer satisfaction, and reduce operational costs. The company’s solutions integrate seamlessly with call centers, enabling real-time agent assistance and predictive analytics. This win positions Ibex as a leader in the rapidly evolving AI-driven CX landscape.

Driving ROI Through Smart Automation

More than just a digital assistant, Ibex’s platform delivers measurable ROI by automating complex service interactions and delivering personalized responses at scale. The award recognizes how ibex’s AI removes friction from customer journeys while supporting agents with actionable insights. With AI adoption rising across industries, Ibex’s tech plays a transformative role in reshaping enterprise contact centers. CUSTOMER magazine praised the company’s ability to innovate while maintaining user-friendly tools for businesses.